Thank you for choosing Capella Cruises as your gateway to an extraordinary seafaring experience. We are delighted to have you on board and can’t wait to create unforgettable memories together.
Our Commitment: At Capella Cruises, we take pride in delivering exceptional services to our valued guests. Your satisfaction is our utmost priority, and we promise to make your journey truly unforgettable. By reserving your spot via phone or email, you are considered to have read and accepted our booking conditions and terms.
Required Deposit and Balance Payment: To secure your spot, a full payment of the total tour price is required upon the confirmation of your booking. Rest assured that once the payment is received, you are deemed to have read, understood, and accepted all our Terms and Conditions. We offer the convenience of paying by credit/debit card, but please note that a 3% service charge will be applied.
Payment Method: For secure online payments, we accept credit cards through ONEPAY, a trusted payment gateway for MasterCard, Visa, and American Express. Once you accept this method, we will send you secured payment links. Additionally, you can choose to pay via Bank Transfer or Western Union. Kindly note that payment fees are not included in the tour price.
Cancellation Policy: We understand that plans may change, and should you need to cancel your reservation, please take note of our cancellation fees:
- Change the departure date 31 days in advance: Free of charge
- Change the departure date 16 to 31 days in advance: 30% of the total service value
- Change the departure date 09 to 15 days in advance: 50% of the total service value
- Change the departure date 05 to 08 days in advance: 70% of the total service value
- Change the departure date 03 to 04 days in advance: 80% of the total service value
Services are Cancelled by Capella Cruises: In the rare occurrence of dramatic problems like natural disasters, epidemics, or political issues,Capella Cruises may cancel the contract. In such cases, clients will be fully refunded for all booked services. If there are any rising service costs during that time, clients will only pay based on the actual amount.
Refund Situation: All cancellations must be received in writing via email. Before processing a refund, all relevant documents must be returned to Capella Cruises. Please note that the refund does not include service fees for payment by credit card or online payment. No refunds will be made for unused services or no-shows. The refund process may take up to 15 days to appear in your bank account statement.
Insurance and Travel Documents: For your safety and peace of mind, we highly recommend purchasing travel insurance before departing for Vietnam and joining our cruise. It is also essential to obtain a valid passport, visas, public health documents, and travel insurance for your journey in Vietnam.
Belongings and Personal Property: While we provide transfer services for luggage directly from the harbor to the boat, we advise keeping valuables, fragile or perishable items, and electronic devices (computer, mobile phone, etc.) in your handbag. We cannot be held responsible for any loss or damage to such items stored in packed luggage. We strictly prohibit bringing flammable and dangerous goods on board, including firearms, ammunition, and weapons.
Lost Items: In case of loss or damage to personal belongings, report it to us immediately, and we will work together to find a solution. Our staff takes care of this issue and reports any missing items after the cruise. If you forgot your items on board, please provide specific information, and we will make every effort to return them to you. However, we are not responsible for any missing items reported after you have returned home or moved to another destination.
Our Responsibility: We strive to maintain the highest standards and follow the itinerary precisely. However, please note that we are not responsible for any problems arising from bookings or services we do not directly control. For the safety of your luggage, we provide security boxes at our reception desk on board. We have no responsibility for mental or physical injury, illness, loss, or death that was not the result of a physical injury or intentional infliction by us.
Dispute Resolution: In the unlikely event of a dispute, Capella Cruises and/or a third party will adhere to Vietnamese law.
Once again, thank you for choosing Capella Cruises. We can’t wait to embark on this unforgettable journey with you, filled with adventure, relaxation, and wonderful memories. Let’s set sail and create moments that will stay with you forever!